At this point, Epic Games’ sandbox survival title Fortnite has become such a major phenomenon that it managed to generate revenue over $223 million in March 2018 alone, with the release’s popularity seeming to grow even more so by the day. With this being the case, there are surely plenty of players who need to contact customer support for certain instances related to the title, which has led to one board game shop in an Ohio strip mall with a similar-sounding name to Epic Games getting countless calls from fans to complain about the release.
According to Hunter Davies, the assistant manager of Epic Loot Games, ever since Fortnite became a household name, his store has received an innumerable amount of calls from players discussing their problems with buying skins, complaining about server issues, and even grousing about personal problems. Speaking to Kotaku about the issue, Davies explained, “There are so many calls—pranks, angry gamers, kids who don’t understand why the support doesn’t have a readily available method of contact—we started telling them to use the website, because they can’t actually talk to anyone on the phone.”
For those unaware, Epic Games doesn’t actually have live phone support for those looking to call in and discuss their problems regarding Fortnite, as most players contact customer support by way of email to hash out their issues. As it so happens, when the popular streamer known as Ninja hosted a livestream with the rapper Drake and broke the record for concurrent viewers on a Twitch stream, Davies said that there was a huge spike in fans trying to call Epic Loot Games, with one night seeing 130 calls coming in for the store.
Taking all of this into consideration, while it can surely be exasperating dealing with such a huge influx of frustrated Fortnite fans, at least Epic Loot Games seems to be taking the situation in stride. Even though Epic Loot Games could avoid the issue by coming up with a new name, Davies said that employees are “proud of the name,” and that doing so “hasn’t crossed our mind.” Should Fortnite‘s developer ever come up with another event bigger than its Thanos crossover, though, perhaps the board game shop will change its mind.
Fortnite is available now in early access for iOS, PC, PlayStation 4, and Xbox One.